We collect information you provide when ordering or creating an account. We use it to process orders, improve services, and support you. We do not sell your data.
1. Who We Are
Nanoliss ("we", "our", "us") is a haircare brand owned and operated by Linear Ventures, India. We operate nanoliss.com. For any privacy-related queries, contact hello@nanoliss.com.
2. Information We Collect
- Account information: name, email address, phone number, and password when you create an account.
- Order information: delivery address, order details, and transaction reference numbers when you place an order.
- Payment information: payments are processed by Razorpay. We do not store card numbers, UPI IDs, or banking credentials.
- Usage data: pages visited, time spent, device type, and browser type, collected through analytics tools.
- Communication data: emails, WhatsApp messages, or support requests you send us.
- Cookies and browser storage: used for cart, session, and preference functionality.
3. How We Use Your Information
- To process and fulfil orders, including confirmations and delivery updates.
- To create and manage your account.
- To respond to queries and provide customer support.
- To improve our website, products, and services.
- To send product updates or offers where permitted.
- To comply with legal obligations and prevent fraud or misuse.
4. Data Sharing
We do not sell, rent, or trade your personal information. We share data only with service providers needed to run the store, including payment processors, analytics providers, email/support tools, and courier partners.
We may also disclose information if required by law, court order, or a governmental authority in India.
6. Data Retention
We retain personal data for as long as needed to provide services, maintain your account, resolve disputes, and comply with legal, tax, and accounting obligations. Order records may be retained for at least 7 years where required by Indian law.
7. Your Rights
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your account and personal data, subject to legal retention requirements.
- Withdraw consent to marketing communications.
8. Data Security
We take reasonable technical and organisational measures to protect your data. No internet system is completely secure, and by using the website you acknowledge that risk.
9. Children's Privacy
Our website is not directed at individuals under 18. We do not knowingly collect personal information from minors.
10. Governing Law
This Privacy Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of competent courts in India.
Contact
Email hello@nanoliss.com or WhatsApp +91 87808 01938.